Return & Refund Policy

At Cuddle Baby, customer satisfaction is our top priority. We understand that there may be times when you need to return a product. Please review our refund and return policy below for detailed information.

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition in which they were received. Due to hygiene and safety standards for baby products, we do not accept returns for opened, used, or washed items, unless they are damaged, defective, or incorrect.

You'll also need proof of purchase and photos of the item received.

Only regular-priced items are eligible for return. Sale items and imperfect items are final sale and cannot be returned. This allows us to offer special pricing while keeping our products affordable for all customers.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue, and we'll make it right.

How to Start a Return

To start a return, please contact us at support@cuddle-baby.com.

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• We do not charge any restocking fees.
• Items returned without prior return authorization will not be accepted.

Return Processing

Once your returned item has arrived at our warehouse and passed inspection, we'll process your return within 7 business days. We reserve the right to refuse a return if the returned item does not meet the eligibility requirements outlined in this policy. 

If your return is approved, the following options apply:

Change-of-Mind Returns

For eligible returns, customers may choose one of the following options:

• Option 1 – Full Store Credit (No Return Required): Receive store credit equal to 100% of the eligible product purchase price, excluding original shipping fees, without returning the item. Store credit never expires and can be used toward future purchases at cuddle-baby.com. This option requires customer acceptance.

• Option 2 – Refund to Original Payment Method (Return Required): Return the eligible item at your own shipping expense for a refund to your original payment method. Refunds will be processed within 7 business days after the returned item is received, inspected, and approved. Original shipping charges are non-refundable. 

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. Once verified, we'll offer an appropriate replacement or refund to your original payment method. Customers will not be responsible for return shipping costs for verified claims. In certain cases, we may offer a return-free resolution with your agreement.

Please note that if a refund is issued to your original payment method, it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@cuddle-baby.com.

You can always contact us for any return questions. 

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow our return process and place a new order for the desired product.

Contact Information

For any inquiries regarding returns and refunds, please contact our customer service team at support@cuddle-baby.com

Thank you for choosing Cuddle Baby!